Shipping and return policies for PRONOM Records

Shipping Info

We ship goods worldwide. Our shipping partners are Deutsche Post AG and DHL. You will find the exact shipping costs in the "Summary" before completing your order.

Germany:

Delivery time is max. 4-6 working days upon receipt of payment

EU Member States:

Delivery time is max. 7-9 working days upon receipt of payment

Non-EU Member States (Norway, Iceland, Ukraine, Serbia, Belarus etc):

Delivery time is max. 7-9 working days upon receipt of payment

Non-EU Member States (Switzerland, Liechtenstein):

Delivery time is max. 7-9 working days upon receipt of payment

Rest Of The World (Russia, USA, Canada, Australia, etc):

Delivery time is max. 15-18 working days upon receipt of payment

Return Policy

According to the Distance Selling Act(pursuant to Appendix 1 as referred to in Article 246a section 1 (2) sentence 2 of the Introductory Act to the German Civil Code (EGBGB), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with Pronom.

Instructions for Consumers / Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.

To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, by fax or e-mail). The withdrawal statement shall be sent to:

PRONOM Records
Benjamin Lang
Ruderatshofener Str. 12
DE–87616 Marktoberdorf
+49 176
info@pronom-records.com

If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.